Help Desk Software
All returns must include a copy of the invoice. If the invoice is lost and cannot be located the return will be delayed.
We will not accept any returns after 45 days so please inspect your order upon receipt. (Cores Exempt)
Electrical parts are not returnable for any reason except in cases where the part is defective or the part was looked up incorrectly. Once an electrical part has been installed it can only be returned if found to be defective.
There is a 20% re-stocking fee assessed to all special order parts returns. (Cores Exempt)
Cores for re-manufactured parts must be returned to us in the original box will all the core tags attached. All cores must be fully assembled and with no external damage.
Cores should be returned to:
Should you receive a damaged package or part please notify UPS or USPS immediately, and then call us (800)581-3033, so that we can help to correct the problem.
All truck orders must be inspected upon receipt, if there is any damage is must be noted on teh bill of lading. If damage is found after the shipment is accepted the carrier must be notified within 48 hours to be able to file a concealed damage claim.
Accessories installed at the time of the new vehicle purchase are covered for 36 months/36,000 miles, from the vehicle's in-service date, whichever occurs first, under the New Vehicle Limited Warranty.
Q: PT398-42131 will this fit 2007 Tacoma pre runner? Thanks
A: This fits a Rav4 not a Tacoma. What year and model Tacoma do you have? Greg 800-581-3033
Q: Will this fit a 2014 Toyota Rav4 EV?
A: These will fit the holes of the standard Prius. They will not fit the other models like the Prius C or the Prius V.
Q: Can I install it my self, or do I need a professional?
A: This can be installed by you but it will have to be activated by the Toyota dealer.
Q: Will this fit a 2014 Toyota Rav4 that is produced in Japan with Vin # JT******? If no, do you carry RS3200 that is fit this type of vehicle?
A: We will need your full VIN number to check this.
Q: I was told by my dealer that RS3200 plus alarm is not compatible from Japan made 2014 Rav4. Is your alarm RS3200 plus?
A: It may or it may not be compatible. It depends on the VIN number of the vehicle. If you want to email me your VIN number I would be glad to look into it.
Q: The manual and the product says 2013. Will this work for 2014 Rav4 limited?
A: It does fit the 2014 and the 2015 models as well.
Q: Is this system plug and play or is there difficultly during installation?
A: The system is a plug and play in the regards that it is pretty straightforward to install but you will have to take it to the Toyota dealer to have them activate the system.