Help Desk Software
Protect your vehicle against theft while providing convenient features including Rolling code protection - remote arming-disarming - remote locking-unlocking - panic mode operation - interior and exterior light operation - ignition-controlled automatic door lock-unlock - glass breakage sensor and starter disable. Protects against theft by activating when vehicles glass is broken or when a door is forcibly opened. The all-new proximity sensor activates when the vehicles interior is disturbed. Deductible may be reimbursed if vehicle is stolen. Specific terms and conditions apply. Please consult VIP Consumer Limited Warranty Card or call TMS Commercial Insurance Department at 888-238-8125.
All returns must include a copy of the invoice. If the invoice is lost and cannot be located the return will be delayed.
We will not accept any returns after 45 days so please inspect your order upon receipt. (Cores Exempt)
Electrical parts are not returnable for any reason except in cases where the part is defective or the part was looked up incorrectly. Once an electrical part has been installed it can only be returned if found to be defective.
There is a 20% re-stocking fee assessed to all special order parts returns. (Cores Exempt)
Cores for re-manufactured parts must be returned to us in the original box will all the core tags attached. All cores must be fully assembled and with no external damage.
Cores should be returned to:
Should you receive a damaged package or part please notify UPS or USPS immediately, and then call us (800)581-3033, so that we can help to correct the problem.
All truck orders must be inspected upon receipt, if there is any damage is must be noted on teh bill of lading. If damage is found after the shipment is accepted the carrier must be notified within 48 hours to be able to file a concealed damage claim.
Accessories installed at the time of the new vehicle purchase are covered for 36 months/36,000 miles, from the vehicle's in-service date, whichever occurs first, under the New Vehicle Limited Warranty.
Q: I read that this can't be used with the off-road package. Why not? Is there another version that can?
A: I am not sure why it cannot be installed on off-road package FJ's. Here are three fitment issues.
Q: I have the factory keyless entry remote for my FJ cruiser 2013. will this system i.e the Security System PT398-35080 work with the OEM keyless remote or will I need another remote. Thanks.
A: Yes, this kit uses the factory remotes to arm/disarm the alarm.