Help Desk Software
All returns must include a copy of the invoice. If the invoice is lost and cannot be located the return will be delayed.
We will not accept any returns after 45 days so please inspect your order upon receipt. (Cores Exempt)
Electrical parts are not returnable for any reason except in cases where the part is defective or the part was looked up incorrectly. Once an electrical part has been installed it can only be returned if found to be defective.
There is a 20% re-stocking fee assessed to all special order parts returns. (Cores Exempt)
Cores for re-manufactured parts must be returned to us in the original box will all the core tags attached. All cores must be fully assembled and with no external damage.
Cores should be returned to:
Should you receive a damaged package or part please notify UPS or USPS immediately, and then call us (800)581-3033, so that we can help to correct the problem.
All truck orders must be inspected upon receipt, if there is any damage is must be noted on teh bill of lading. If damage is found after the shipment is accepted the carrier must be notified within 48 hours to be able to file a concealed damage claim.
Accessories installed at the time of the new vehicle purchase are covered for 36 months/36,000 miles, from the vehicle's in-service date, whichever occurs first, under the New Vehicle Limited Warranty.
Q: What is the weight carrying and weight distributing limits on this hitch? Thanks! Elissa
A: This hitch will pull up to 5,000 pounds.
Q: Hello,What does the PT228-48140 hitch include? I have a 2014 Highlander XLE. I just received one of these hitches, doesn't appear to be the correct one for my model year. Thank you for any help you can provide
A: This is just the hitch itself. The wire harness is a different part. If you want to email me your VIN number I will double check this number against your vehicle.