Help Desk Software
Metro Toyota is a full service Toyota dealership located in Kalamazoo, Michigan halfway between Chicago and Detroit. We have been in business since 1986.
We are a part of the Signature Initiative which is voluntary for Toyota Dealerships. The program takes a long term strategic commitment by Dealership Managers and Associates alike. There are fourteen impact areas that have been identified throughout the dealership that significantly impacts the customers experience in the Sales, Service, and Parts Departments. The dealership associates take a deep dive into these specific processes to verify the process outcomes match and exceed the customer's expectation.
We take our sales and service very seriously and as a result have been the recipients of the Toyota Parts Excellence Award 11 years running. Each year, Toyota Motor Sales recognizes its finest dealerships with the prestigious President's Award. It's the highest honor a dealership can receive from Toyota, and is only awarded to those dealerships that have demonstrated a commitment to maintaining Toyota's high standards for customer satisfaction. One of Toyota's primary goals is to emphasize the entire ownership experience. We want to help ensure that our customers are satisfied not only at the time of purchase, but as long as they own their vehicle. Offering top quality cars and trucks is, of course, the first step - but only the beginning. Toyota dealerships strive to match the quality of our products with the finest service in the industry. In order to qualify as a President's Award winner, dealerships must excel in each of a series of categories, including Customer Sales Satisfaction and Customer Service Satisfaction.
We work with the latest technology which ensures the greatest possible accuracy and customer service. Each parts department employee is trained to the highest possible standards and are enrolled in the Univeristy of Toyota which offers contstant training on new vehicles and its systems.